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Use Breeze Assistant to optimize and troubleshoot customer agent deployment

Last updated: September 17, 2026

Available with any of the following subscriptions, except where noted:

Breeze Assistant can help you set up, understand, and optimize your customer agent deployment. Ask it questions to get context and insights about your deployment recommendations, metrics, and channels.

Please note: Breeze Assistant answers specific questions in context. For detailed, data-driven recommendations generated from your conversation volume, response times, unassigned conversations, SLA adherence, and historical trends, use customer agent deployment recommendations.

Before you get started

Before you begin working with the customer agent, learn more about how the Breeze assistant works, including its requirements, limitations and considerations.

Start a chat with Breeze Assistant

  1. In the top navigation bar, click Breeze Assistant.
  2. Enter your prompt, click a suggested prompt, or use a saved prompt, and then click the send prompt icon to send a chat. 

Example prompts 


Learn more about using Breeze Assistant.
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