Create a knowledge base to organize information for your visitors and customers. After setting up a knowledge base, create and publish articles to build out your content.
Before you get started
Before you create a knowledge base, review the requirements and considerations.
- Service Hub Professional accounts can create one knowledge base, with up to 2,000 articles per account.
- Service Hub Enterprise accounts can create up to 25 knowledge bases, with up to 10,000 articles per account.
- These tools are only available for migrated knowledge bases. Learn more about migrating your knowledge base.
Create a knowledge base
- In your HubSpot account, navigate to Service > Knowledge Base.
- If no knowledge base exists, click Set up your new knowledge base.
- If a knowledge base already exists, click the knowledge base dropdown menu in the top left and select Add a knowledge base.
On the
Setup page:
- In the Knowledge Base Title field, enter the name of your knowledge base. This will be visible to visitors accessing the knowledge base.
- Click the Knowledge base language dropdown menu and select the language your articles will use. Learn more about creating knowledge base articles in multiple languages.
- Click the Knowledge base domain dropdown menu and select the domain where your knowledge base will be hosted.
- In the Knowledge base slug field, enter the additional text you want to appear in your knowledge base URL. For example, to have a URL hosted at www.[domain].com/knowledge-base, you'd enter knowledge-base in this field.
- If your knowledge base primary language doesn't match your domain's primary language, select the Use language slug in URL checkbox.
- Click Next.
Select a template
On the
Select a template page:
- Select a template for your knowledge base home page:
- Content Rich: shows each knowledge base category and five articles per category.
- Tiles: shows each knowledge base category with an icon and description.
- Minimal: shows each knowledge base category with an icon.
- Cards: shows one knowledge base category per card.
- Classic: shows each knowledge base category and two articles per category.
- After selecting a template, click Next.
Select categories
On the
Select categories page, d
efault categories are pre-selected.
- Click a category to add or remove it.
- Click Next.
Categories can be edited and custom categories can be created after the knowledge base is set up. Learn more about creating and customizing knowledge base categories.
Finish setup
Click Done to complete the setup process.
After setup, create and customize knowledge base articles to add content.
Knowledge Base
Service Hub
Professional, Enterprise
Seats required
