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Personalize email subject lines

Last updated: July 2, 2025

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You can tailor the subject lines of marketing emails to your recipients by using personalization tokens and emojis. This can increase open and click rates by drawing attention to your emails in your recipients' inboxes. 

Add personalization tokens to email subject lines

  1. In your HubSpot account, navigate to Marketing > Email.
  2. Click the name of an email draft or click Create email
  3. In the email editor, click the Inbox tab. 
  4. In the Subject line field, click Personalize

Screenshot of the Inbox tab of the email editor, with the Personalize button beneath the Subject line field highlighted.

  1. In the dialog box, click the Type dropdown menu and select a token type
  2. Click the Property dropdown menu, and select a property
  3. Enter a fallback value that will display if there isn't a value for this property, then click Insert

Add emojis to email subject lines

  1. In your HubSpot account, navigate to Marketing > Email.
  2. Click the name of an email draft or click Create email
  3. In the email editor, click the Inbox tab. 
  4. In the Subject line field, click the emoji underundemoji icon.

Screenshot of the Inbox tab of the email editor, with the emoji button beneath the Subject line field highlighted.

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