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Edit the default address to send one-to-one emails from

Last updated: December 5, 2024

Available with any of the following subscriptions, except where noted:

All products and plans

If you have multiple email addresses connected, you set a default email address to send one-to-one emails from. This email address will be used as the From address for all new one-to-one emails sent from any record in HubSpot. 

Learn more about sending one-to-one emails.

Please note: the default From address won't apply to replies to one-to-one emails, or emails sent from the conversation inbox and help desk

Edit the default From address for one-to-one emails

  • Navigate to your records:
    • Contacts: In your HubSpot account, navigate to CRM > Contacts.
    • Companies: In your HubSpot account, navigate to CRM > Companies.
    • Deals: In your HubSpot account, navigate to CRM > Deals.
    • Tickets: In your HubSpot account, navigate to CRM > Tickets.
    • Custom objects: In your HubSpot account, navigate to Contacts > [Custom object]. If your account has more than one custom object, hover over Custom Objects, then select the custom object you want to view.
  • Click the name of a record.
  • In the left panel, click the email Email icon.
  • In the pop-up box, click the email address in the From field.

  • Click Edit default from Address.
  • In the dialog box, click the dropdown menu and select a default from address.
  • Click Set as default
When you send a one-to-one email from a record in the CRM, the default From address will be applied. The name in the From field is the user name set in your Profile & Preferences settings
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