Edit the default address to send one-to-one emails from

If you have multiple email addresses connected, you set a default email address to send one-to-one emails from. This email address will be used as the From address for all new one-to-one emails sent from any record in HubSpot.

Learn more about sending one-to-one emails.

Please note: the default From address won't apply to replies to one-to-one emails, or emails sent from the conversation inbox and help desk. Learn more about setting a default email address in help desk.

Edit the default From address for one-to-one emails

1. Navigate to your records:
   • Contacts: In your HubSpot account, navigate to CRM > Contacts.
   • Companies: In your HubSpot account, navigate to CRM > Companies.
   • Deals: In your HubSpot account, navigate to CRM > Deals.
   • Tickets: In your HubSpot account, navigate to CRM > Tickets.
   • Custom objects: In your HubSpot account, navigate to CRM, then select the custom object.
2. Click the name of a record.
3. In the left panel, click the email Email icon.
4. In the pop-up box, click the email address in the From field.

5. Click Edit default from Address.
6. In the dialog box, click the dropdown menu and select a default from address.
7. Click Set as default.