Connect Stripe as a payment processor in HubSpot

Connect your Stripe account to HubSpot to collect one-time and recurring online payments for invoices, payment links, quotes, legacy quotes, and subscriptions. Stripe payment processing is available internationally with some exceptions.

Use HubSpot as the central source of truth for your commerce-related tools and assets to:

• Create sales agreements: create branded quotes and legacy quotes to send to prospects.
• Manage recurring billing: use subscriptions to manage recurring billing.
• Collect revenue: issue invoices to collect payments via credit card, bank debit, or recorded offline methods.
• Manage payments: manage payments and payouts from HubSpot.
• Report on key metrics: analyze and report on key revenue metrics.

Learn more about the fees associated with using Stripe payment processing with HubSpot.

After collecting payment through HubSpot's commerce tools, payment data for each transaction, such as gross amount and fees, will sync with your Stripe account.

Alternatively, you can connect HubSpot payments. HubSpot payments is available to companies based in United States, United Kingdom, and Canada. 

Before you get started

Before you begin working with this feature, make sure to fully understand the limitations and potential consequences:

• Each Stripe account can only be connected to one HubSpot account, and a HubSpot account can't have multiple Stripe accounts connected. This is to ensure consistency of financial data between the two accounts.
• If you use Brands to manage brands in your account, all brands must use the one connected Stripe account.
• You can't connect Stripe payment processing to sandbox, developer test or partner demo accounts.
• After you have set up Stripe as a payment processing option, invoices and subscriptions created in HubSpot won't be created in Stripe.
• If your account is hosted on the EU data center, you're subject to HubSpot’s Regional Data Hosting Policy and to the terms that apply to your use of Stripe payment processing. When using Stripe payment processing, data may be routed through Stripe’s EU data center and may be subject to HubSpot's Regional Data Hosting exclusions.

International availability

Stripe payment processing for HubSpot is available for most countries supported by Stripe. However, due to partner restrictions, it is not available for the following countries:

• Brazil
• Croatia
• Ghana
• Gibraltar
• India
• Indonesia
• Kenya
• Liechtenstein
• Malaysia
• Nigeria
• South Africa
• Thailand
• United Arab Emirates

Stripe payment processing supports multiple international currencies and payment methods.

Connect your Stripe account

Connect your Stripe account when no other processor is connected

To connect your Stripe account to HubSpot:

1. In your HubSpot account, navigate to Commerce > Payments.
2. Click Set up payments.
3. Select Integrate with a Stripe payment processing account and click Next.
   
   
4. Click the Where is your company located? dropdown menu and select your country.
5. Select the I agree to the Terms & Conditions checkbox to agree to the Stripe Payment Processing Terms.
6. Click Next.
7. You'll be redirected to Stripe to continue the setup process:
   • Enter the email address associated with your Stripe account, then click Continue.
   • Enter your password, then click Log in.
   • Follow the steps to complete two-factor authentication.
   • If you haven't yet set up your business details in your Stripe account, follow the instructions to register your business in Stripe. Otherwise, select an existing business you've previously set up, then click Connect.
   • Review your personal and business information, then scroll down and click Agree and submit. You'll be redirected to HubSpot.
     
     
   • Click Continue to Commerce to navigate to the Commerce overview in HubSpot.
8. Scroll down to Your onboarding plan to start onboarding with the commerce tools in HubSpot. Learn more about getting started with HubSpot's commerce tools.

Connect your Stripe account when HubSpot payments is connected

HubSpot payments and Stripe can't both be connected to HubSpot. To connect your Stripe account when HubSpot payments is connected to HubSpot:

1. Disconnect HubSpot payments.
2. Connect Stripe as a payment processing option.

Connect a different Stripe account to HubSpot

Only one Stripe account can be connected as a payment processing option to HubSpot at one time. To connect a different Stripe account when another is already connected:

1. Disconnect the current Stripe account from HubSpot.
2. Connect Stripe as a payment processing option using the other Stripe account.

Next steps

After connecting your Stripe account, configure currencies, payment methods, and the buyer checkout experience.

Configure currencies and payment methods

• Stripe payment processing supports multiple international currencies. To enable payment collection in a supported currency, you'll first need to add it to your account currencies.
• You can collect payments through credit and debit cards. Depending on your Stripe merchant account location, you may also be able to collect payments through bank debit payment methods, such as SEPA, ACH, and BACs. Learn more about Stripe's supported payment methods.

Configure your buyer checkout experience

Learn more about configuring your buyer checkout experience, including setting up accepted payment methods, billing and shipping address information, fees, taxes, policies, and more. Learn more about the buyer checkout experience.

Get started with HubSpot's commerce tools

Once you have configured currencies, payment methods, and the buyer checkout experience, get started with HubSpot's commerce tools:

• Start collecting payments using invoices, payment links, quotes, legacy quotes, and subscriptions. Learn more about what happens in HubSpot when a payment is collected.
• Manage payments in HubSpot, including payouts.
• Configure payment notifications to choose when to be notified about successful and failed payments.
• Use workflows to build automation around payments and commerce in HubSpot.
• Integrate other tools with your commerce processes. If you're only passing payment data from Stripe to your accounting system, you can continue to use the Stripe app. Or, explore integrating with other tools, such as accounting platforms, in the HubSpot App Marketplace.
• View and segment records across commerce tools, to help with segmentation, targeting, and reporting.
• Report on your commerce performance.

Learn how different businesses can use HubSpot's commerce tools.

Learn more about how solo-operators, small services teams, and larger organizations can use HubSpot's commerce tools.

Getting support

Whether to contact HubSpot or Stripe support will depend on the issue or question that you have:

• Contact HubSpot support for issues or questions related to the HubSpot app. For example, when creating an invoice, payment link, quote, legacy quote, or subscription, or when using the checkout page, workflows, or reports. Learn more about contacting HubSpot support.

• Contact Stripe support for issues or questions related to payment processing, such as underwriting and payout collection.