How do I exclude contacts from receiving an email?

Last updated: March 1, 2017

Available For:

Marketing: Basic, Pro, Enterprise
Sales: N/A
  • Navigate to Content > Email.
  • Hover over the email and click Edit.
  • Click the Recipients tab at the top of the email editor.
  • Select the Add Recipients radio button. 
  • Search or browse for the list(s) or individual contact(s) you wish to exclude (if you do not already have a list of contacts to suppress before creating your email, navigate to Contacts > Lists to create your list).
  • Hover over the list or contact and click Exclude.
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Any excluded lists or contacts will appear in the Don't send to section.

Please note: if you manually add an individual contact in the Email Recipients section, the contact will be sent the email even if they are on a list you've selected to exclude (as long as they are have not unsubscribed or bounced).