When you select recipients for a marketing email, you can exclude specific contacts or lists from receiving the email.
Understand limitations and considerations
- The instructions below only apply to regular marketing emails. If you're creating an automated email, its recipients will be based the associated workflow's enrollment criteria. If you're creating a blog/RSS email, the recipients will be selected automatically based on your blog subscribers.
- If you've added a contact individually to the Send to dropdown menu, they will receive the email even if they're present on a a list in the Don't send to dropdown menu.
To exclude lists or contacts when sending a marketing email:
- In your HubSpot account, navigate to Marketing > Email.
- Click the name of a drafted email or click Create email.
- Click the Send to tab.
- Click the Don't send to dropdown menu and select the checkbox next to each list or contact you want to exclude from receiving the email.
- When you're finished editing the email, click Review and send in the top right.
- Review the contacts and lists you aren't sending this email to, then click Send.
Marketing Email