Edit office location information in email footers

To comply with the CAN-SPAM Act of 2003, marketing emails must include the physical mailing address of your business and a link for contacts to manage their email subscription preferences.

To ensure all marketing emails sent through HubSpot follow these guidelines, office location information is set in account settings and pulled into emails through HubL tokens. HubL tokens are variables that pull in information from elsewhere in HubSpot. Learn more about HubL variables in our developer documentation. 

Please note: in addition to CAN-SPAM, other countries have their own laws surrounding consent for marketing email. Be sure to research and follow any other guidelines that apply to your customers.

Edit office location information

1. In your HubSpot account, click the settings settings icon in the top navigation bar. 
2. In the left sidebar menu, navigate to Marketing > Email.
3. In the Footer section, click Edit.
4. In the right panel, enter your office location information. The following fields are required: 
   • Office location name (Marketing Hub Enterprise only)
   • Company name
   • Address
   • City
   • State
5. Click Save to apply your changes. 

Manage multiple email footers (Marketing Hub Enterprise only)

In accounts with a Marketing Hub Enterprise subscription, you can save multiple email footers for multiple brands or office locations.

Add a new footer

1. In your HubSpot account, click the settings settings icon in the top navigation bar. 
2. In the left sidebar menu, navigate to Marketing > Email.
3. Click + Add a footer.

4. In the right panel, enter your office location information. The following fields are required:
   • Office location name
   • Company name
   • Address
   • City
   • State
5. To set a default location, hover over an office location and click Make default.
6. To delete an office location, hover over the location and click Delete. The default office location cannot be deleted. 

Select an office location

Once you've set up your office locations, you can set office locations individually for each email:

1. In your HubSpot account, navigate to Marketing > Email.
2. Click the name of a drafted email or click Create email. 
3. In the email editor, click the Setup tab.
4. Click the Office location dropdown menu and select an office location.

Customize email footer content in the design manager (Marketing Hub Professional and Enterprise only)

For emails using custom templates, rather than the drag and drop editor, you can customize the content of the email footer in the design manager. 

1. In your HubSpot account, navigate to Content > Design Manager.
2. In the left column, click the email template. 
3. For coded templates, edit your email template. You must include the required HubL variables. 
4. For non-coded templates, click the Office location information module. In the right column, click the Location text box, then edit your email footer content. The email footer must include the following tokens, as well as an unsubscribe link: 
   
   • Company name
   • Company address 1
   • Company city
   • Company state
5. In the top right, click Publish changes. 

Please note: if the email footer is difficult to read due to a small font size or lack of contrast with the background color, you may be unable to publish the template until this is resolved.