Last updated: February 18, 2021
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Please note: if you want to change the language of your conversations tool, learn more about changing the default language in your HubSpot interface.
When editing each live chat, both the Welcome Message and Email capture message are entirely configurable and can be changed to any language. For this reason, if you have different language versions of your website, create separate welcome messages and target visitors from specific countries or regions. Learn how to add a specific language chatflow to your multi-language website content.
To edit an individual live chat's welcome message and email capture message:
You can configure the language for the contextual widget data in your live chat settings. The contextual widget data includes:
Please note: if the chatflow language is set to German or Japanese, the user's full name will display in the live chat widget.
The language you select will be the language your bot message and actions are displayed in. For messages sent by visitors in languages other than English, the bots tool cannot extract all date/time expressions, and cannot fully extract names, number ranges, or iterations of yes or no.
For example, when a visitor sends a message in English and uses a date/time expression like “tomorrow at three PM”, the bots tool can parse this into a format like “8/03/2018 at 3:00 PM”. However, if a visitor uses a date/time expression in a language other than English, the bots tool will not be able to extract and translate this date and time from the visitor’s message.
The follow-up email containing the chat transcript is sent in the language set in your account settings.
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