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Connected Email

Set up IMAP settings for your email domain

Last updated: May 5, 2021

Applies to:

All products and plans

If you are a Super admin or have account access permissions, you can configure the IMAP settings for your account's personal email domains. You can preconfigure the IMAP and SMTP server settings so that this information pre-populates when other users connect their inboxes.

Set up IMAP settings

To configure IMAP settings for your email domain:

  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • In the left sidebar menu, navigate to Objects > Activities.
  • Click the Email Logging tab.
  • Click IMAP Settings to expand the section. 
  • To add an email sending domain, click Add IMAP settings. If you have already attempted to connect an inbox with IMAP, click the edit pencil icon next to the domain. 

click-to-expand-imap-settings

Once your domain is connected, any time a user in your account connects an inbox to HubSpot using IMAP, the IMAP settings will automatically populate.

View list of IPs to allowlist

Your IT team might only allow certain IP addresses to connect with your inbox. If this is the case, your IT team will need to allow the IP addresses that HubSpot uses to connect your inbox. 

  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • In the left sidebar menu, navigate to Objects Activities.
  • Click the Email Logging tab. 
  • Click IMAP Settings to expand the section. 
  • Next to your domain, click View connection IPs
  • If you haven’t turned on static IP addresses for this domain, click to toggle the Use static IP addresses switch on.
  • Click Copy next to the IP range and allowlist them. add-imap-domain
  • Click Done

Please note: when you edit a domain's settings, you are editing the settings for all inboxes in this domain. If you enter the incorrect settings, all inboxes in this domain will disconnect from HubSpot. 

When this setting is turned on for another domain, the IP ranges will be available for allowlisting. All inboxes in the domain will inherit the settings you configured in your account settings.