Last updated: October 13, 2020
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With the Send Later feature, compose an email in the CRM and schedule it to send at a later time. Once an email is scheduled, it cannot be edited, only deleted and replaced with a new scheduled email.
Please note: as of May 21, 2019, you can no longer schedule an email to send at a later time using the HubSpot Sales Chrome extension. If you want to schedule an email from your Gmail inbox, use G Suite's Schedule send. These emails will still be logged and tracked in HubSpot.
Please note: your inbox must be successfully connected in order to schedule an email for later. Gmail, Office 365, and IMAP connected inboxes support the send later feature when scheduling emails from the CRM.
Please note: do not press the tab key to select your send later options while scheduling an email send. This will prevent HubSpot from adding the necessary tracking information to the email send.
Once the email has been scheduled, the email will be logged on the record with a status of Scheduled. To cancel the email send, the user who originally scheduled the email must delete it from the timeline. Hover over the email activity on the timeline and in the upper right, click Delete.
Please note: emails scheduled for later in the HubSpot CRM will not show up in your Gmail drafts folder.
When predicting the best time to send, the data about the email you're sending and emails that have been sent with HubSpot in the past are taken into consideration. HubSpot calculates the probability that a person will open an email at a given time to find the best send time. The prediction takes the following into consideration:
If your inbox is disconnected at the time your email is scheduled to send, the email will not be sent. Reconnect your inbox to HubSpot, then reschedule the email.
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