Analytics Tools

Events | Frequently Asked Questions

Last updated: November 19, 2019

Applies to:

Marketing Hub  Enterprise
Sales Hub  Enterprise
Service Hub  Enterprise

Find answers and general information quickly about the events tool in HubSpot.

How long does it take for events data to update?

Events data is updated every 20-30 minutes.

Can a visited URL event track visits to a PDF?

No, a visited URL event cannot track visits to a PDF. Visited URL events can only be completed when the page contains the HubSpot tracking code. A PDF does not support JavaScript and cannot have the tracking code installed on it.

Instead of using a visited URL event to track visits to a PDF, it's recommended to use a clicked element event to track clicks to the PDF link. If the link to the PDF is on a page that contains the HubSpot tracking code, you can use a create a clicked element event to track the download.

/events/events-faq