Channels are the ways customers communicate with your team, such as submitting a form or sending an email. For example, if your support team receives inquiries through email, WhatsApp, and website forms, you can connect these channels to help desk to manage incoming tickets from one workspace.
You can connect channels from the centralized Channels settings page. Learn more about connecting and managing inbox and help desk channels.
This article outlines the available channel types and provides links to channel-specific setup instructions.
Please note: if a ticket is created via workflows from a channel not connected to help desk, ticket information such as the subject and thread will not be available in help desk. Therefore, it is recommended that you connect all support channels to help desk.
Help Desk
Service Hub
Professional, Enterprise
