Last updated: September 11, 2025
Available with any of the following subscriptions, except where noted:
You can change the email address for your own user in your account. Super Admins can update their users' email domains at the same time using the bulk update email domain feature.
Please note:
- You can't edit your email address unless you are logged into your HubSpot account.
- You'll be asked for a password during your reset process. Use your HubSpot login password.
- If you have only ever logged in using your Google credentials, you'll need to reset your password before you can switch your HubSpot user email address.
- You can't edit your email address to be the same as an existing HubSpot user, unless the user has been permanently deleted. This includes users that do not have access to your HubSpot account,
- If you have SCIM turned on, you cannot change your user email address or add an email address in HubSpot, and must do it through your identity provider.
- If SSO is turned on for your account, a Super Admin needs to exclude you from SSO requirement so you can update your email.
To change your email address:
- In your HubSpot account, click your account name in the top right corner, then click Profile & Preferences.
- At the top, click the Security tab.
- In the Email section, click Edit email address.
- In the dialog box, enter your new email address, and your HubSpot account password. You may be asked to verify with two-factor authentication or passkeys if they're set up.
- Click Save. Your email address will now be pending validation.
- You'll receive an email in your new email address' inbox. In the email, click Confirm your email address to validate your new email address.
- If you click Confirm your email address and are asked to log in to HubSpot again, enter your original login credentials to access your account.
