Last updated: October 18, 2024
Available with any of the following subscriptions, except where noted:
All products and plans
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You can reset a forgotten password, change your password from within HubSpot, or reset the password of another user in your account.
Reset your password
If you’ve forgotten your password, you can reset it from the login page by clicking Forgot my password. An email will be sent to you with instructions for resetting your password.
- When entering your new password, HubSpot will check the password against publicly leaked passwords. If your password matches a leaked password, you'll receive the error: That password is insecure.
- This does not indicate that your HubSpot account has been compromised. But, for security reasons, you will need to choose a different password. Learn more about account security and passwords.
If you cannot log in after resetting your password, try these troubleshooting steps.
Please note: if the password reset email doesn't appear in your inbox, you may need to add hubspot.com to your email allowlist.
Change your password when logged in to HubSpot
To change your user account's password:- Navigate to Account Menu > Profile & Preferences.
- In the left sidebar menu, navigate to General.
- At the top, click the Security tab.
- In the Password section, click Reset password.
- In the dialog box, enter your current password and your new password.
- At the bottom, click Reset password.
Reset another user's password
If you have permission to add and edit users in your HubSpot account, you can also send reset password emails to other users:
- In your HubSpot account, click the settings icon in the top navigation bar.
- Click Users & Teams in the left sidebar menu.
- Hover over the name of the user, then click the Actions dropdown menu and select Reset password.
The user will be sent an email with instructions to reset their password.
