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India Goods & Services Tax (GST) | Frequently asked questions

Last updated: November 8, 2023

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Please note: this article has been prepared for informational purposes only. It is not intended to provide, and should not be relied on as tax advice. For any questions you should consult your own tax and/or legal advisors.

If your business is located in India, learn how HubSpot handles Goods & Services tax (GST). Below are frequently asked questions related to GST for customers in India. 

What is GST? 

Goods and Services tax (GST) is a tax that is chargeable on most supplies of goods and services consumed in India. 

Why am I being charged GST? 

HubSpot is registered for GST in India as an Online Information Database Access and Retrieval (OIDAR) service provider. HubSpot is therefore required to charge and collect GST at the prevailing rate to all customers who are not registered for GST. Learn more about GST in India here

How does HubSpot determine which customers Indian GST applies to?

If your primary company address is in India and you are not GST registered, then you will be charged GST. Learn how to check what your primary company address is set to in HubSpot.

How do I prove that I am a GST-registered business customer?

All businesses must be registered for GST purposes with the India Tax department and must add their GST number (GSTIN) to their HubSpot account. Learn how to add your GSTIN to your HubSpot account. Once a valid GSTIN is added to your account, HubSpot will not add GST to your future HubSpot billing. 

Please note: you may be liable to pay for GST through the reverse charge mechanism.

I am GST-registered in India, will I still be charged VAT?

If you have added your valid GSTIN to your HubSpot account, your company will not be charged GST. Please note that you may be liable to pay for GST through the reverse charge mechanism. 

Are there any exemptions under which GST may not be charged?

If your company is exempt from being charged GST then you will need to send HubSpot a valid exemption certificate and ensure that your company meets all exemption criteria. Exemption certificates should be sent to for processing.

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