Last updated: October 20, 2023
You must be a billing admin to update your HubSpot account's payment methods and add any billing contacts.
Learn how to change the company name on your invoice and receipt.
To add a new credit card to your account:
If a payment method is set as shared, any user with Modify billing permissions can make changes to it. In some cases, a user may add a credit card and choose not to share it. In that case, only that user can make changes to the card information, but other admins can still view it.
To edit an existing payment method:
If your credit card is declined when paying an invoice, please run through the following troubleshooting steps:
If the issue persists, contact HubSpot Support.
Users set as billing contacts in a HubSpot account will receive copies of invoices, receipts, orders and other renewal notifications. You can only set up to three billing contacts per HubSpot account.
Yes. HubSpot Sales uses a third party (Zuora) to process all credit card payments. HubSpot does not have access to your credit card number at any point. For more information about the strict security measures that Zuora uses, please see the Zuora security page. HubSpot, Inc. is a Trust-E certified company and compliant with the EU-U.S. Privacy Shield.
To change your contract’s billing frequency from monthly to annual, or vice versa, please contact your Contract Manager.
To change your payment method mid-contract, contact your Contract Manager.