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Update your payment method and billing contacts

Last updated: March 31, 2022

If you have Modify billing & change name on contract permissions, you can view and change the billing information in your HubSpot account. 

Learn how to change the company name on your invoice and receipt.

Please note: if your account is not set up for automatic credit card payments, please reach out to your Customer Success Manager, or learn how to make a one-time credit card payment

Add a payment method

Add a new credit card to your account to pay due invoices.

  • In your HubSpot account, click your account name in the top right corner, then click Account & Billing.
  • At the top, click the Payment Methods tab.
  • Click Add a payment method.
  • In the right panel, enter your credit card information. To allow admins to use this payment method in the future, select the Allow all admins to use this payment method

    add-payment-method-details-sidebar
  • Click Add.

Update a payment method and billing address 

If a payment method is set as shared, any user with Modify billing permissions can make changes to it. In some cases, a user may add a credit card and choose not share it. In that case, only that user can make changes to the card information, but other admins can still view it. 

To edit an existing payment method:

  • In your HubSpot account, click your account name in the top right corner, then click Account & Billing.
  • At the top, click the Payment methods tab. 
  • Here you will be able to see the payment methods for subscriptions in your account. Click Actions to the right of a credit card to make changes or delete the payment method.
payment-method-actions
  • Make any necessary edits to the card information and/or billing address.
  • If your account includes more than one product, select the checkbox next to the products that should be paid for using this payment method. 
  • Click Update

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Edit your billing contacts

Users set as billing contacts in a HubSpot account will receive copies of invoices, receipts, orders and other renewal notifications. You can only set up to three billing contacts per HubSpot account. 

  • In your HubSpot account, click your account name in the top right corner, then click Account & Billing.
  • At the top, click Company Info.
  • In the Billing contacts section, click the dropdown menu and select the user you want to set as a billing contact.
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