Add and manage the payment method for your HubSpot account

To update the payment method used for your HubSpot subscription, you must be a billing admin.

If you need to change the name on your HubSpot invoice or receipt, learn how to update your company details.

Add a new payment method

To add a new payment method to your account:

1. In your HubSpot account, click your account name in the top right corner, then click Account & Billing.
2. In the top right, click the Payment Methods tab.

• • To add a credit or debit card, click Add Payment Method.
    • In the right panel, click the Card tab and enter your credit card information. To allow admins to use this payment method in the future, toggle the Allow all admins to use this payment method switch on. 
    • Click Save.

• • To connect a bank account to pay via bank debit methods (e.g., ACH or SEPA), click Add Payment Method.
    • In the right panel, click the Bank Account tab. 
    • Enter your bank information to set up ACH or SEPA payments. Then click Save.

• • • On the Authorize payment page, review your details. Then click Authorize Payment. 

Update a payment method

If a payment method is set as shared, any user with Modify billing permissions can make changes to it. If a user adds a credit card and chooses not to share it, only that user can make changes to the card information, but other admins can still view it.

To edit an existing payment method:

1. In your HubSpot account, click your account name in the top right corner, then click Account & Billing.
2. In the top right, click the Payment methods tab. 
3. In this tab, you'll see the payment methods for subscriptions in your account.

• • To edit the billing address of a credit card, or change the setting to allow other admins to use the payment method, click Actions, then select Edit.
    • Update the address and the setting to allow other admins to use the payment method.
    • If your account includes more than one product, select the checkbox next to the products that should be paid for using this payment method. 
    • Click Save.

• • To edit the billing address of a bank account, or change the setting to allow users use the payment method, click Actions, then select Edit.

• • • Update the address and the setting to allow users use the payment method.
    • If your account includes more than one product, select the checkbox next to the products that should be paid for using this payment method. 
    • Click Save.

• • To edit the address of an invoice payment method, click Actions, then select Edit.
    • Update the address, then click Update.

• • To delete any payment method, click Actions, then select Delete. Click Yes, remove payment method to confirm.

Troubleshooting credit card declines

If your credit card declines while attempting to pay a HubSpot invoice, you can try the following troubleshooting steps:

• Contact your bank to authorize charges from HubSpot.
• Delete and re-add the card to your HubSpot account.
• Try making the payment in a private/incognito window of your browser, or after clearing your browser's cache and cookies.
• If the issue persists, contact HubSpot Support.

Frequently Asked Questions

Is my credit card information secure?

Yes. HubSpot Sales uses a third party (Adyen) to process all credit card payments. HubSpot doesn't have access to your credit card number at any point. For more information about the strict security measures that Adyen uses, please see the Adyen security page. HubSpot, Inc. is a Trust-E certified company and compliant with the EU-U.S. Privacy Shield.

How can I change my billing frequency?

To change your contract’s billing frequency from monthly to annual, or vice versa, please contact your Contract Manager. 

How do I change my payment method mid-contract (e.g. from credit card to invoice)?

To change your payment method mid-contract, contact your Contract Manager.