billing

Change your billing information

Last updated: March 25, 2020

Applies to:

Marketing Hub  Starter, Professional, Enterprise
Sales Hub  Starter, Professional
Service Hub  Professional
Legacy Marketing Hub Basic

If you have Modify billing & change name on contract permissions, you can view and change the billing information in your HubSpot account. 

Please note: if your account is not set up for automatic credit card payments, please reach out to your Customer Success Manager, or learn how to make a one-time credit card payment

Update your payment method and billing address 

If a payment method is set as shared, any user with admin access can make changes. In some cases, an admin may add a card and choose not share it. In that case, only that admin can make changes to the card information, but other admins can view it. 

  • In your HubSpot account, click your account name in the top right corner, then click Account & Billing.
  • In the left sidebar menu, click Payment methods
  • Here you will be able to see the payment methods for subscriptions in your account. Click Actions to the right of a credit card to make changes or delete the payment method.
payment-method-actions
  • Make any necessary edits to the card information and/or billing address.
  • If your account includes more than one product, select the checkbox next to the products that should be paid for using this payment method. 
  • Click Update

manage-billing-subscriptions

Change the company name on your invoice or receipt

To change the company name on your invoice or receipt:

  • In your HubSpot account, click your account name in the top right corner, then click Account & Billing.
  • Click the Company Info tab.
  • Click Edit name to the right of your company name.

account-and-billing-company-info-tab

  • In the dialog box, enter your new company name in the New Company field.
  • Click Agree and Update Company Name.

update-company-name-confirm

All admins in your account will receive an email agreement about your name change. You can also find a PDF version of the email in your document center (in Account & Billing, click Document Center in the left sidebar menu).

Please note: if you need this name change to appear on your current open invoice, please contact billing@hubspot.com after you've completed the process outlined above.

If needed, learn how to change the target domain of your account for reporting purposes

Change your company address

  • In your HubSpot account, click your account name in the top right corner, then click Account & Billing.
  • In the left sidebar menu, navigate to Company Info.
  • Click Edit address to the right of your company address.
  • In the dialog box, make changes to your address as needed, then click Update
update-company-address

 

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