Update your payment method and billing contacts

You must be a billing admin to update your HubSpot account's payment methods and add any billing contacts.

Learn how to change the company name on your invoice and receipt.

Add a payment method

To add a new credit card to your account:

• In your HubSpot account, click your account name in the top right corner, then click Account & Billing.
• At the top, click the Payment Methods tab.
• Click Add a payment method.
• In the right panel, enter your credit card information. To allow admins to use this payment method in the future, select the Allow all admins to use this payment method checkbox. 
• Click Add.
  

Update a payment method and billing address 

If a payment method is set as shared, any user with Modify billing permissions can make changes to it. In some cases, a user may add a credit card and choose not to share it. In that case, only that user can make changes to the card information, but other admins can still view it. 

To edit an existing payment method:

• In your HubSpot account, click your account name in the top right corner, then click Account & Billing.

• At the top, click the Payment methods tab. 
• In this tab, you will see the payment methods for subscriptions in your account. Click Actions to the right of a credit card to make changes or delete the payment method.

• Make any necessary edits to the card information and/or billing address.
• If your account includes more than one product, select the checkbox next to the products that should be paid for using this payment method. 
• Click Update. 

Troubleshoot credit card declines

If your credit card is declined when paying an invoice, please run through the following troubleshooting steps:

• Contact your bank to authorize any charges from HubSpot. 
• Remove and re-add the card to your HubSpot account.
• Attempt to make payment in a private browser, or after clearing your browser's cache and cookies.

If the issue persists, contact HubSpot Support. 

Edit your billing contacts

Users set as billing contacts in a HubSpot account will receive copies of invoices, receipts, orders and other renewal notifications. You can only set up to three billing contacts per HubSpot account. 

• In your HubSpot account, click your account name in the top right corner, then click Account & Billing.
• At the top, click Company Info.
• In the Billing contacts section, click the dropdown menu and select the user you want to set as a billing contact.

Frequently asked questions

Is my credit card information secure?

Yes. HubSpot Sales uses a third party (Zuora) to process all credit card payments. HubSpot does not have access to your credit card number at any point. For more information about the strict security measures that Zuora uses, please see the Zuora security page. HubSpot, Inc. is a Trust-E certified company and compliant with the EU-U.S. Privacy Shield.

How can I change my billing frequency?

To change your contract’s billing frequency from monthly to annual, or vice versa, please contact your Contract Manager. 

How do I change my payment method mid-contract (e.g. from credit card to invoice)?

To change your payment method mid-contract, contact your Contract Manager.