If you are a user in multiple HubSpot accounts, ensure the actions you're taking are done in the correct HubSpot account. You can check which HubSpot account you're currently in by its Hub ID, switch HubSpot accounts, and manage your HubSpot accounts.
Identify the current account's Hub ID
Every HubSpot account has a unique Hub ID. To find the Hub ID of your existing HubSpot account:
In the upper right, click your account name in the upper right.
In the dropdown menu, under your account name, you can find your existing HubSpot account's Hub ID. All actions taken in HubSpot will be logged to this HubSpot account.
If you are a user that has access to multiple HubSpot accounts, you can switch between your HubSpot accounts after logging in.
In your HubSpot account, click your account name in the upper right.
Hover over your account name and Hub ID to see a list of your recent accounts.
In the dropdown menu, click the account name you want to switch to.
In your HubSpot account, click youraccount namein the upper right.
Hover over youraccount nameandHub ID, and click All accounts.
View all your HubSpot accounts, the metrics associated to each, including sessions and leads, and the products or subscriptions each HubSpot account has.
Please note: if you are logged into a HubSpot account without a specific subscription, you will not have access to the functions until you switch to the correct HubSpot account with the subscription. View the Product column to understand which account you should switch to, to gain access to any functions you may be missing.
In the upper left, you can click the Compare sessions dropdown menu to select if you want to see the changes in sessions Week over week, Month over month, or in the Last 30 days.
To pin a specific HubSpot account to the top, hover over the account and click Pin.
To access a HubSpot account, click the account name.