Account

Why can't I send marketing emails?

Last updated: April 11, 2018

Applies to:

Marketing Hub
marketing-starter-basic-pro-enterprise
Starter, Professional, Enterprise
Legacy Marketing Hub Basic
If you are unable to send a marketing email in your HubSpot Marketing Hub account, there are a few possible explanations:
  • You are using a HubSpot trial account and reached your email sending limit. You will see a specific error message in this situation.
  • Your email sending has been suspended by HubSpot's email deliverability team. If this is the case, please contact your Customer Success Manager. 
  • You do not have the correct permissions to send email. You must have Publish permissions for Email in order to send an email or publish an automated email from the emails tool. If you do not have the needed permissions, you can ask an administrator in your account to grant you access
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