Learn how to customize the language your visitors see when they chat with you on your website.
Please note: if you want to change the language of your conversations tool, learn more about changing the default language in your HubSpot interface.
Individual welcome messages
When editing each live chat, both the Welcome Message and Email capture message are entirely configurable and can be changed to any language. For this reason, if you have different language versions of your website, create separate messages and set the target audiences accordingly.
To edit an individual live chat's welcome message and email capture message:
- In your HubSpot account, navigate to Conversations > Chatflows.
- Hover over a specific live chat and click Edit.
- On the Build tab, enter text in any language in the Welcome Message and Email capture message field.
- Click Save.
Contextual widget data language
You can configure the language for the contextual widget data in your live chat settings. The contextual widget data includes:
- The date and time stamps
- The Send button
- The write a message prompt
- The email address prompt, help text, and confirmation message
- The typically replies in message
- The will return at message
Please note: if the chatflow language is set to German or Japanese, the user's full name will display in the live chat widget.
Bot-supported languages and timezones
The following languages are supported by the bot's tool and can be selected in your bot's settings:
- English
- Spanish
- French
- German
- Japanese
The following languages are currently in beta:
- Portuguese
- Czech
- Spanish - Mexico
- Danish
- Finnish
- Italian
- Dutch
- Norwegian
- Polish
- Swedish
- Chinese - simplified
- Chinese - traditional
The language you select in your chatflow options will be the language your bot message and actions are displayed in. For messages sent by visitors in languages other than English, the bots tool cannot extract all date/time expressions, and cannot fully extract names, number ranges, or iterations of yes or no.
For example, when a visitor sends a message in English and uses a date/time expression like “tomorrow at three PM”, the bots tool can parse this into a format like “8/03/2018 at 3:00 PM”. However, if a visitor uses a date/time expression in a language other than English, the bots tool will not be able to extract and translate this date and time from the visitor’s message.
Follow-up transcript email
The follow-up email containing the chat transcript is sent in the language set in your account settings.
