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HubSpot Sales for Outlook install error: 'general installer error'

Last updated: June 20, 2017

Available For:

Marketing: N/A
Sales: Free, Professional

When installing HubSpot Sales for Outlook, you may encounter a "Microsoft Office solution cannot be installed due to a general installer error" message.  

 To resolve this error: 

  • Navigate to the Control Panel on your computer and search for Uninstall a Program.
  • In the list of installed programs, find Microsoft Visual Studio 2010 Tools for Office Runtime (if you can't locate this, skip ahead to step 4).
  • Click the Repair option and wait for the repair to complete (if repair is disabled proceed to the next step).
  • If Tools for Office Runtime is not in the list of installed programs or there is no option to repair, go to this link and click Download to install the Tools for Office Runtime.
  • Try to install the HubSpot Sales plugin again here.

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