HubSpot Sales for Outlook install error: 'general installer error'

Last updated: January 25, 2018

Available For:

Marketing: N/A
Sales: Free, Starter, Professional

When installing HubSpot Sales for Outlook on Windows desktop, you may encounter a Microsoft Office solution cannot be installed due to a general installer error message.  

 To resolve this error: 

  • Navigate to the Control Panel on your computer and search for Uninstall a Program.
  • In the list of installed programs, find Microsoft Visual Studio 2010 Tools for Office Runtime and click Repair. Wait for the repair to complete, then try to install the HubSpot Sales plugin again here. If you can't locate this program or if repair is disabled, proceed to the next step.
  • If Tools for Office Runtime is not in the list of installed programs or there is no option to repair, navigate here and click Download to install the Tools for Office Runtime.
  • Try to install the HubSpot Sales plugin again here.

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