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HubSpot Sales & Outlook Error: "The value of the property 'type' cannot be parsed"

Last updated: October 14, 2016

Available For:

Product: HubSpot Sales
Subscription: Free

Updating to the most recent version of HubSpot Sales plug-in for Outlook will sometimes cause the error below.

We have been working with Microsoft and found that this error is due to a known issue in Outlook. However, you can correct the issue by taking the following steps:

  • Navigate to My Computer from your desktop.
  • In the top file structure bar, paste in the following directory C:\Program Files (x86)\Common Files\Microsoft Shared\VSTO\10.0.
  • In that folder, locate and delete the file called VSTOInstaller.exe.Config.
  • Redownload and install the latest version of HubSpot Sales for Outlook from here

If you cannot find the file in the directory above, try this directory instead: C:\Program Files\Common Files\Microsoft Shared\VSTO\10.0.

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