Last updated: February 11, 2025
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Last updated: February 11, 2025
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If you've connected a Facebook Messenger account to a conversations inbox, but incoming messages aren't appearing in the inbox, you may have another app set as the primary receiver in your Facebook settings. When two different chatbot apps are integrated with a Facebook page, the primary receiver app controls and receives all incoming messages by default. To set HubSpot Conversations as the primary receiver:
With HubSpot Conversations selected as the primary receiver, incoming messages should now appear in your conversations inbox.