Rate and review apps in the HubSpot App Marketplace

You can rate and review apps in the HubSpot App Marketplace to provide feedback for the app's creators and share your experiences with other users. For example, if there is an app that is crucial to how you use HubSpot, it's helpful to leave positive feedback so other users will find and use that app. 

Before you get started

Before you begin working with this feature, make sure to fully understand what steps should be taken ahead of time, as well as the limitations of the feature and potential consequences of using it. 

Understand requirements

• In order to leave a review for an app, you must: 
  • Be logged into HubSpot
  • Have the app installed in your current account, or have uninstalled it less than 14 days ago. 
  • Be reviewing this app for the first time, including reviews in other accounts. 
  • Be one of the first three users in your account to submit a review for this app. 

Understand limitations & considerations

• It may take up to 24 hours for an update to a review to be published. 
• If your review violates HubSpot's review guidelines, you will receive a notification email, and your review will be archived. You can leave a new review that follows the guidelines.

Rate and review an app

• In your HubSpot account, click the Marketplace icon marketplace in the top navigation bar, then select HubSpot Marketplace.
• Select the app you want to review.
• At the top, click Reviews tab, then click Write a review. 
• In the review editor, click a star from 1 to 5 to provide your overall rating. 
• Enter the following information: 
  • Overall review: details on how well the app is working for you.
  • Pros: what you liked about using the app. 
  • Cons: what you disliked about using the app. 
  • Review title: a summary of your review. A title will be auto-generated based on the content in the other fields, but you can also manually enter one. 
  • Provide private feedback: feedback on the app that goes directly to the app's team, but won't be included in your public review. 

• In the bottom right, select the I agree that my review follows HubSpot's review guidelines checkbox and click Submit review.

Update a review 

• In your HubSpot account, click the Marketplace icon marketplace in the top navigation bar, then select HubSpot Marketplace.
• Select the app you've reviewed. 
• At the top of the page, click Reviews tab, then click Edit your review. 
• In the review editor, click the Edit reason dropdown menu and select a reason you are updating your review. 
• Make changes to your review. 

• At the bottom right, select the I agree that my review follows HubSpot's review guidelines checkbox and click Submit review.