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Unsubscribe an individual contact from receiving emails

Last updated: March 20, 2024

Available with any of the following subscriptions, except where noted:

All products and plans

Users with Marketing access permission can unsubscribe an individual contact from receiving all emails, including future marketing emails and one-to-one emails. To opt out a list of contacts from receiving future emails, import them in an opt-out list

  • In your HubSpot account, navigate to CRM > Contacts.
  • Click the contact's name.
  • Click the Actions dropdown menu and select Opt out of email.
    • Confirm you want to perform this action and choose Yes, opt them out. This contact will now be opted out of all future emails from your account.

Please note: if you've purchased the Business units add-on, manually opting a contact out of all email subscriptions will only opt them out of subscriptions for the current business unit in which you're operating.

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