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Outlook crashing with HubSpot Sales installed

Last updated: October 13, 2020

Applies to:

All products and plans

If you've installed the HubSpot Sales Outlook desktop add-in and Outlook is crashing:

  • Close all instances of Outlook.
  • Copy and paste %appdata%\Sidekick into your Start menu in Windows and press Enter.
  • Remove all contents in the folder.
  • Start up Outlook.

Please note: if you encounter an error message that the folder or file(s) are currently in use when you attempt to delete them, close all instances of Outlook and Sidekick for Windows. Press Ctrl + Alt + Delete and click Task Manager. Ensure you are in the Processes tab, then locate and right-click the SidekickTrayWPF process and click End Task. Then, attempt to delete the folder or file(s) again.
New to HubSpot? Use these guides to get started.
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