The first and last name associated with a HubSpot user can only be changed by the user themselves. Users cannot make edits to other users' names, even if they have the Add and edit users permission.To change your user's name:
- In your HubSpot account, click your account name in the top right corner, then click Profile & Preferences.
- Click the pencil icon edit next to your name.
- Edit the First name and Last name fields as needed.
- Click Save.
Please note: if the email address of a user has changed, you'll need to create a new user and transfer ownership of associated records.