Email

Why do emails look different in Outlook?

Last updated: December 13, 2016

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  • Each individual email client (ie. Outlook) renders emails based on their own CSS/HTML standards that may change over time.
  • We recommend designing email templates with our built-in template builder for greater consistency across email clients and utilizing our Preview in other inboxes feature.
    • Note that if you are seeing discrepancies between Outlook in Preview in other inboxes and your own Outlook inbox, try viewing your email off the network or contacting your IT department to disable any email filters which may be altering HTML in email.
  • Depending on the nature and complexity of the HTML content you are adding into the rich text modules, there will be more discrepancies in Outlook. To troubleshoot some of the common issues see: Why are margins and padding around my image not rendering in Outlook?, Why is the spacing different in Outlook versus other email clients?
  • HubSpot Support cannot support custom coded email templates. In the case that you are using a full HTML template, follow up with the provider who created your template to see what options are available for further customization.
  • If you know your market prefers one email client - communicate that to your provider when they begin developing the template.

Related Articles : Why are margins and padding around my image not rendering in Outlook?, Why is the spacing different in Outlook versus other email clients?