Why do emails look different in Outlook?

Last updated: May 15, 2018

Applies to:

Marketing Hub
Professional, Enterprise
Legacy Marketing Hub Basic
  • Each individual email client (ie. Outlook) renders emails based on their own CSS/HTML standards that may change over time.
  • We recommend designing email templates with our built-in template builder for greater consistency across email clients and utilizing our Preview in other inboxes feature. Note that if you are seeing discrepancies between Outlook in Preview in other inboxes and your own Outlook inbox, try viewing your email off the network or contacting your IT department to disable any email filters which may be altering HTML in email.

HubSpot Support cannot support custom coded email templates. If you are using a custom coded template, follow up with the provider who created your template to see what options are available for further customization. Alternatively, you can connect with other HubSpot users and designers on the Design Forum.