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Contacts

Import contacts on the HubSpot mobile app

Last updated: May 11, 2022

Applies to:

All products and plans
You can import contacts on the HubSpot mobile app from the existing contacts on your device, with the business card scanner, or with the QR code scanner.

Import from device contacts (iOS and Android)

  • Open the HubSpot app on your device.
  • In the bottom navigation menu, tap Contacts.
  • In the upper right (iOS) or lower right (Android), tap the + icon, then tap Import from contacts.
  • In the Allow HubSpot to access your contacts? prompt, tap Allow.
  • list of contacts on your device will appear. Tap the checkbox(es) next to individual contacts, or tap the Select All checkbox to select all the contacts on your device.

  • In the dialog box, tap OK.
  • You'll be redirected to the Contacts screen, with a message Your contacts are importing... (iOS) or Processing contact import... (Android).
  • After the contacts are imported, one of the following messages will appear: [x] contacts imported (iOS), Your contacts have been saved to the app (iOS), Successfully imported x contacts (Android), or Refresh to see new contacts (Android). You'll also receive an email notification that the contact import is complete.

Device contacts will be imported with the following properties, if available:

  • First name
  • Last name
  • Email
  • Job title
  • Phone number
  • Mobile phone number
  • Lifecycle stage (defaults to Lead)
  • Website URL (sourced from the contact's email address)

Please note: device contacts with no email address cannot be deduplicated or associated with companies.

Import from business card scanner (iOS and Android)

The business card scanning feature is available on Android devices and iOS devices running iOS 14 or higher. The business card scanner is not supported on iPads.

Please note: the latest version of the iOS app (3.298.0) does not automatically update an existing contact's owner when their business card is scanned. Prior to this update, when a user scanned a card containing the email of an existing contact, the iOS app updated the contact's owner to that user. If you have any workflows that rely on this automatic update, it is recommended to edit your workflows prior to updating the iOS app. The Android app doesn't update contact owners and is not affected by this update.

  • Open the HubSpot app on your device.
  • In the bottom navigation menu, tap More.
  • In the Tools section, tap Business Card Scanner. If you haven't already, grant permission for HubSpot to access your camera.
  • Take a photo of the business card with your device. Make sure there's adequate lighting and there isn't any severe glare or blur.
  • Tap and drag the four points to define the edges of the business card.
  • Tap the properties that are a correct match. If any of the values are incorrect, they can also be selected and edited in the next step. In the top right, tap Next.

  • Review and edit any incorrect properties. In the top right, tap Save.
  • You'll be redirected to the newly created contact record, with a message Contact saved. To scan another business card, tap Scan another card.

Contacts scanned from business cards will be imported with the following properties, if available:

  • First name
  • Last name
  • Job title
  • Email
  • Mobile phone number
  • Website

Contacts will have the following Original source drill-down property values:

  • Original source drill-down 1: MOBILE_IOS or MOBILE_ANDROID
  • Original source drill-down 2: business-card-scanner

Import from QR code scanner (iOS and Android)

The QR code scanning feature is available on Android devices and iOS devices running iOS 14 or higher. It is not supported on iPads.

  • Open the HubSpot app on your device.
  • In the bottom navigation menu, tap More.
  • In the Tools section, tap QR Code Scanner. If you haven't already, grant permission for HubSpot to access your camera.
  • Center the QR code in the screen to scan.
  • On the Final review and edit screen, tap to edit the properties.

QR-code-review-page

  • Once you're done, tap Save in the top right.
  • You'll be redirected to the newly created contact record, with a message Contact saved.

Contacts scanned from QR codes will be imported with the following properties, if available:

  • First name
  • Last name
  • Job title
  • Address
  • City
  • State
  • Country
  • Email
  • Mobile phone number
  • Company
  • Website
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