Last updated: October 30, 2023
When you connect your Facebook Messenger account to HubSpot, a default instant reply chatflow will be created and enabled in your account. This is the primary chatflow used on your Facebook Messenger page. You can also create additional chatflows and use the direct URLs for these chatflows in your content.
Once your Facebook Messenger account is connected to HubSpot, learn how to respond to incoming messages in your conversations inbox. Only new messages sent after you connected Facebook Messenger to HubSpot will appear in the conversations inbox. If incoming messages aren't appearing in your inbox, make sure HubSpot is set as the primary receiver for Facebook Messenger.
You can customize the chatflow's instant reply message and routing rules:
You can only have one primary chatflow for each connected Facebook Messenger account. This is the default chatflow that visitors will see when messaging you. You can, however, create additional instant reply chatflows or bot chatflows and use the direct URLs for these chatflows in your content. Add direct URLs to your CTAs, marketing emails, or website pages so visitors can immediately start a conversation with your team in Messenger.
To create additional Facebook Messenger chatflows:
Your new chatflow will now appear on the Facebook Messenger tab of the chatflows tool. If you add the Messenger URL to your content, when a contact clicks the URL, they'll be brought directly to Messenger where they can start a conversation with your team.
To make one of your new chatflows the primary chatflow that visitors will see when visiting your Facebook Business page, hover over the chatflow, click the More dropdown menu, and select Set as primary.