Last updated: November 17, 2022
|All products and plans|
By default, incoming conversations are left unassigned in your inbox for your team to triage. If you're assigned to a Sales Hub or Service Hub paid seat, you can set routing rules so that incoming conversations are automatically routed to specific users and teams in your account.
You can manually assign conversations to yourself from the Unassigned view in the inbox.
Please note: if only specific teams have access to the inbox, you can only manually reassign conversations to the primary team members.
Please note: the least busy available user is the user with the fewest chats assigned. Where two or more users are tied for least busy, the chat will be assigned to a user who used the inbox in the past two minutes. If the tie still exists, the chat will be assigned to the user who was assigned a chat less recently.
Thank you for your feedback, it means a lot to us.
Channels represent the different paths your users can take to contact your team. You can connect channels to...
The conversations inbox is a central location in your HubSpot account where messages from all of your...
Assets across HubSpot can be partitioned so that only the right teams and users can view and edit them. This...