Last updated: June 3, 2021
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Find answers to common questions about HubSpot's two-factor authentication (2FA) methods.
If you lose your 2FA device, you will not be able to access your account. You can request a 2FA reset from a super admin. Alternatively, you can contact HubSpot support to remove 2FA from your account:
Following this, an account reset will take at least 48 to 72 hours. In the event someone fraudulently resets your 2FA, the 48 to 72 hour window gives you time to view the reset notification and alert HubSpot Support of the fraudulent activity.
The best way to ensure you retain access to your HubSpot account is to set up both primary and secondary methods for your 2FA login. When you set up 2FA, you will be provided with backup codes, which you can download as a PDF and save to your device. The file name is backupCodes.pdf. A combination of Google Authenticator verification and stored backup codes for recovery will give you the most secure and reliable two-factor authentication setup for your HubSpot account.
No. If you use Google Authenticator as your primary 2FA method, you can transfer your existing 2FA configuration to your new phone. Learn how to transfer your Google Authenticator configuration to a new Android or iOS phone.
If your 2FA method is SMS and your new phone has the same phone number as your old phone, you won't need to make any updates.
If you want to ensure all users log in to your HubSpot account using two-factor authentication, you must be a Super Admin or have permissions to edit account defaults. If you have those permissions, learn how to update your settings to require all team members in your HubSpot account to use two-factor authentication.
Two-factor authentication using the Google Authenticator app is supported globally.
The countries that support SMS two-factor authentication are the same as the supported countries for calling. Any country-specific limitations still apply. For example, China is not supported by SMS 2FA.
If you see a This doesn't look right error after entering your verification code, it may be because of the time set on your device. To make sure that you have the correct time on your device or Google Authenticator app, follow the instructions below for Android or iOS.
Yes. Learn more about what happens when you enable or require two-factor authentication and SSO at the same time.
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