Last updated: November 23, 2021
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Find answers to common questions about HubSpot's two-factor authentication (2FA) methods.
If you lose your 2FA device, you will not be able to access your account. You can reset your two-factor authentication.
If you use Google Authenticator as your primary 2FA method, you can transfer your existing 2FA configuration to your new phone. Learn how to transfer your Google Authenticator configuration to a new Android or iOS phone.
If your 2FA method is SMS and your new phone has the same phone number as your old phone, you won't need to make any updates.
If you are using a new phone number, you can follow these steps to set up 2FA on your new phone number:
If you want to ensure all users log in to your HubSpot account using two-factor authentication, you must be a Super Admin or have permissions to edit account defaults. If you have those permissions, learn how to update your settings to require all team members in your HubSpot account to use two-factor authentication.
Two-factor authentication using the Google Authenticator app is supported globally.
The countries that support SMS two-factor authentication are the same as the supported countries for calling. Any country-specific limitations still apply. For example, China is not supported by SMS 2FA.
If you see a This doesn't look right error after entering your verification code, it may be because of the time set on your device. To make sure that you have the correct time on your device or Google Authenticator app, follow the instructions below for Android or iOS.
Yes. Learn more about what happens when you turn on or require two-factor authentication and SSO at the same time.
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