Contacts

How do I unsubscribe or opt contacts out of marketing emails?

Last updated: May 7, 2018

Available For:

Marketing: Basic, Pro, Enterprise
Sales: N/A
Service: N/A

There are two ways to manually unsubscribe contacts in your HubSpot Marketing Hub account.

Opt a single contact out of email

  • In your HubSpot Marketing Hub Basic, Professional, or Enterprise account, navigate to Contacts > Contacts.
  • Click the contact's name.
  • Click Actions and select Opt out of email.
  • Confirm you want to perform this action and choose Yes, opt them out. This contact will now be opted out of all future emails from your account.

Please note:  in order to opt contacts out of marketing emails directly from the contact record, the Marketing access switch must be toggled on for the user, granting them baseline Marketing Hub access. Sales-only users will not see this option under Actions

Import an opt-out list:

  • In your HubSpot Marketing Hub Basic, Professional, or Enterprise account, navigate to Contacts > Contacts.
  • Click Import.

  • Click Start a new import, then select An opt out list

  • Click Select a file, choose your opt out list .csv file, and click Upload.
  • On the next page, make sure the column header for the email address column in the .csv file is selected in the dropdown menu. Then, click Nextconfirm your choice.

  • To confirm your opt-out list import, type the number that appears in the field, then click Begin import.

All of the email addresses in the file will be opted out of future email communication.

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