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How do I unsubscribe or opt contacts out of email?

Last updated: August 16, 2017

Available For:

Marketing: Basic, Pro, Enterprise
Sales: N/A

There are two ways to manually unsubscribe contacts in your HubSpot Marketing account.


Opt a single contact out of email:

  • In your HubSpot Marketing account, navigate to Contacts > Contacts.

  • Click on the contact's name.

  • Click Actions and select Opt out of email.

  • Confirm you want to perform this action and choose Yes, opt them out – this contact will now be opted out of all future emails from your account.

Please note: In order to perform this function on a contact record, you must be a Marketing Administrator or Marketer.

Import an opt-out list:

  • In your HubSpot Marketing account, navigate to Contacts > Contacts.
  • Click Import.

  • Click Start a new import.
  • Select An opt out list

  • Click Select a file, choose your opt out list .csv file, and click Upload.
  • On the next page, make sure that the column header for the email address column in the .csv file is selected in the dropdown. 
  • Click Nextconfirm your choice.

  • To confirm your opt-out list import, type the number that appears in the field, then click Begin import.

All of the email addresses in the file will be opted-out of future email communication.

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