What can I do if Outlook is crashing with HubSpot Sales installed?

Last updated: November 1, 2017

Available For:

Marketing: N/A
Sales: Free, Starter, Professional

If you've installed HubSpot Sales for Outlook and Outlook is crashing, follow these steps to resolve the issue:

  • Navigate to your PC's Sidekick folder. You can access this folder in two ways:
    • Paste this filepath into your Start menu: C:\Users\%Userprofile%\AppData\Roaming\Sidekick\. Please be sure to replace %Userprofile% with the title of your user profile.  

    • Open your Windows library folder and navigate to your C: drive. Here, open your Users folder and then your user profile folder. Add \appdata\roaming\sidekick to the file path after your user profile and hit the Enter key on your keyboard.  

  • Remove all of the files in the folder that opens. 
  • Shut down Outlook completely.
  • Paste this filepath into your Start menu: C:\Users\%username%\AppData\Roaming\Sidekick and hit Enter.
  • Remove all contents of that folder.
  • Start up Outlook.
  • Click on the "Track Email" checkbox. This should prompt you to log in.

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