Last updated: April 14, 2021
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The HubSpot Sales Outlook desktop add-in allows you to track and log emails and use some of the HubSpot sales tools directly in your email account. This add-in is for Windows only. Currently, Outlook installed from the Microsoft Store is not compatible with the HubSpot Sales Outlook desktop add-in. Check your Outlook version to ensure it is Click-to-run.
Once installed correctly, the add-in will appear in the main ribbon of your Outlook desktop account.
Please note: the Outlook desktop add-in will appear in any email address you have set up in your Outlook account.
The HubSpot Sales Outlook desktop add-in does not require a connected inbox in order to be used in the inbox, though some HubSpot sales features require a connected inbox. Log and track preferences are automatically applied and the contact profiles pane is persistent, meaning it will always be open in the inbox.
Before installing the add-in, make sure you meet the system requirements:
|Computer and processor||1 gigahertz (GHz) or faster x86-bit or x64-bit processor with SSE2 instruction set|
|Memory||4 GB RAM|
|Hard disk||3 GB available disk space|
|Display||1024 x 768 screen resolution|
|Operating system||Windows 10, Windows 8.1, Windows 8, Windows 7 Service Pack 1
For the best experience, use the latest version of any operating system.
|.NET version||.NET 4.6 CLR|
|Outlook version||Latest stable version of Outlook 2013, 2016, or 2019|
|Outlook account types||IMAP, POP, Exchange (and O365)*, Google Apps Sync|
|Network||Requires internet access for all HubSpot features.|
* For the best experience with Exchange, Exchange Cached Mode is recommended
If you don't use a PC or if your email environment is more aligned with the Office 365 add-in requirements, learn more about using the Office 365 add-in.
This guide provides a list of resources to get you started with the HubSpot Sales Outlook desktop add-in:
Use the desktop add-in
Troubleshoot the desktop add-in
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