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Requirements to use HubSpot tools with your connected email

Last updated: August 2, 2023

Available with any of the following subscriptions, except where noted:

All products and plans

With a connected email, you can take full advantage of the HubSpot tools. For example, you can automatically log email replies to contact records in HubSpot or include file attachments in your emails. You can also send emails from HubSpot using your own email servers.

Some features in HubSpot require a connected inbox, or aren't supported by every email provider. Use the list below to identify which features are supported by your email provider, and which require a connected inbox.

Feature Requires a connected inbox Google /Gmail Office 365



Logging replies Yes
Conversations inbox Yes    
Send emails from CRM  Yes
Sequences* Yes
Send later Yes
HubSpot Sales Office 365 add-in Yes      
Email tracking No
Contact profiles No    
Templates** No
Documents ** No
Calling** No
Create, view, edit meetings** No  
Schedule meetings with a meetings link Require connected calendar      
Schedule meetings from record Require connected calendar    

* Requires paid Sales Hub / Service Hub seats
** Available for free users with limitations

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