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Connected Email

Requirements to use HubSpot tools with your connected email

Last updated: April 27, 2021

Applies to:

All products and plans

With a connected email, you can take full advantage of the HubSpot tools. For example, you can automatically log email replies to contact records in HubSpot or include file attachments in your emails. You can also send emails from HubSpot using your own email servers. Some features in HubSpot require a connected inbox, or aren't supported by every email provider. Use the list below to identify which features are supported by your email provider, and which require a connected inbox.

Feature Requires a connected inbox Google /Gmail Office 365


Logging replies Yes
Conversations inbox Yes  
Send emails from CRM  Yes
Sequences* Yes
Send later Yes
HubSpot Sales Office 365 add-in Yes    
Email tracking No  
Contact profiles No  
Templates** No
Documents ** No
Calling** No
Create, view, edit meetings** No  
Schedule meetings with a meetings link Require connected calendar      
Schedule meetings from record Require connected calendar  

* Requires paid Sales Hub / Service Hub seats
** Available for free users with limitations