Workflows

Why did my workflow action fail to copy the value of an enumeration property?

Last updated: November 14, 2017

Applies to:

Marketing Hub
marketing-pro-enterprise
Professional, Enterprise
Sales Hub
sales-pro-enterprise
Professional, Enterprise

The workflows tool gives you the ability to copy your contacts' stored property values from a source contact or company property (the property you are copying from) to a target contact or company property (the property you are copying to). When you set up your workflow action to copy a contact/company property value and you are using enumeration properties (these are property types with predefined options, including dropdown select, radio select, and multiple checkboxes), your workflow will show a warning message if the target and source property have mismatched values in their property options.

 

When using enumeration properties in the copy a contact/company property value workflow action, you must ensure that the internal values for the property options of the target property match the values that contact may have in the source property. If a contact has a value that does not match one of the internal values of the target property, the workflow action will fail because that value is not an option in the target property. 

In the following example, we are copying the contact property Favorite Pie into the company property Favorite Pie. Below are the different property options for the contact property:

And here are the different property options for the company property:

User-added image
  1. If the contact enrolled in the workflow has the contact property value Apple, the workflow action will execute successfully because the target company property has an option with a matching internal value, Apple.
  2. If the contact enrolled in the workflow has the contact property value Cherry, the workflow action will fail because the target company property does not have any property options with a matching value.
  3. If the contact enrolled in the workflow has the contact property value Strawberry, the workflow action will fail because the target company property does not have any property options with a matching value.

       Even though the target company property has an option with a label of Strawberry, the workflow action uses             the internal value, which is Strawberry Rhubarb. Because the value in the source property, Strawberry, does        not match any of the values in the target property, passing Strawberry is an invalid option, and the action will               fail.

If your workflow actions are failing as a result of this error from invalid options, check your target property to ensure that all of the property options of the source property are also present in the target property.

Was this article helpful?

If you still need help you can get answers from the , or to contact support.