Use dependent fields in custom feedback surveys

Add dependent fields to custom feedback surveys to tailor your survey with dynamic fields based on the responses entered. 

Please note: dependent fields can only be used with custom feedback surveys.

Add dependent fields to a custom feedback survey

1. In your HubSpot account, navigate to Service > Feedback Surveys.
2. Hover over an existing survey and click Edit or create a new custom survey.
3. In the survey preview on the right, hover over the field that you want to add dependent fields to, then click the edit pencil icon.
4. In the left panel, click the Logic tab.
   
   
5. In the If the question section, click the [question] dropdown menu and select the relevant option (e.g., contains any of, contains none of, or is not empty). In the second dropdown menu, click and select a value.
6. In the Then show section, click the Question type dropdown menu and select a question type (e.g., Single-line text).
7. Click the Survey response property dropdown menu and select the targeting rule for your dependent field. The options in this dropdown menu vary depending on the field type. To create a new property, click Create survey response property.
8. In the Question section, enter text in the Question and Help text fields.
9. Click Save. 

10. To add another dependent field, click + Add another rule.
11. To preview the dependent field, select or enter a value in the Select or add a response to preview your rules in action field, then click Preview. The survey preview on the right will update to show how the conditional field will appear when the specified value is entered.
12. To exit the preview, click Clear preview in the left panel.

13. After adding all dependent fields to the survey question, click Done in the upper left to continue adding questions to the survey.