Skip to content
Domains & URLs

Root domain not loading

Last updated: July 15, 2022

Applies to:

All products and plans

If your website has SSL enabled, you may notice the root domain not loading over https. For example, the root domain may load as http://hubspot.com instead of https://hubspot.com.  

This occurs when the root domain doesn't have an SSL certificate enabled. To resolve this issue, connect your root domain to HubSpot:

  • After you connect your root domain, HubSpot's SSL service will be applied to the domain and you can redirect traffic from the root domain to a subdomain over both http and https.
  • You can also host content directly on the root domain instead of setting up a redirect.

To redirect traffic from a root domain to a subdomain (https://hubspot.com to https://www.hubspot.com), connect the root domain as a redirect domain and redirect it to the subdomain. 

To redirect traffic from a subdomain to a root domain (https://www.hubspot.com to https://hubspot.com), connect the root domain first, then the subdomain as a redirect domain. 

Redirecting the root domain to the subdomain over https isn't always necessary. If you hosted content under the secure root domain (https://mydomain.com) before migrating your website to HubSpot, your pages may still be indexed by Google under the root domain. To confirm if this is the case, you can enter site:[mydomain].com into Google to only search for pages under that domain.

Was this article helpful?
This form is used for documentation feedback only. Learn how to get help with HubSpot.