Last updated: May 28, 2021
If a HubSpot user changes their email address, certifications associated with the user's original email address can be transferred to the new email address. All certification statuses, including those in progress, will be transferred.
- In your HubSpot account, click your account name in the top right corner, then click HubSpot Academy.
- Click the My team tab, where you can view the certification status of all users in the account.
- Locate the user's existing email address. Click the Manage certificates dropdown menu under the email address, then select Transfer certificates to a new email address.
- In the dialog box, enter the New email address to transfer your certificates to, then click Transfer.
Please note:
- To transfer certifications to a new email address, that email address must associated with a user in a HubSpot account. Learn more about creating users in your HubSpot account.
- Depending on your HubSpot subscription, some certifications will not be transferred. For example, if you're a user in a Solutions Partner account, partner-specific certifications will not be transferred to a non-partner account.
- Review and confirm the certificates that will be transferred to the new email address, then click Yes, transfer.
- You'll be redirected back to the My team tab with an in-app message: "We've sent an email with a link to [new email address]. Click on the link in the email to confirm your address and finish the transfer."
- Navigate to your new email address inbox and open the email with the subject Transferring your awards. If the email does not appear in your inbox, check any Promotions or SPAM/Junk folders.
- In the email body, click Confirm email address.
- You'll be redirected to the My team tab in the HubSpot Academy, where the certificates will now be associated with the user with the new email address.
