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Malaysia Service Tax on Digital Services (DST) | Frequently asked questions

Last updated: November 8, 2023

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Please note: this article has been prepared for informational purposes only. It is not intended to provide, and should not be relied on as tax advice. For any questions you should consult your own tax and/or legal advisors.

If your business is located in Malaysia, learn how HubSpot handles Digital Service Tax (DST) and how you can update HubSpot with your DST-related information.

What is Digital Service Tax (DST)?

Digital service tax (DST) is a consumption based tax that is chargeable on the supply of digital services by a foreign service provider to any consumer in Malaysia

Why am I being charged DST?

HubSpot is registered for DST in Malaysia. It is therefore required to charge and collect tax at the prevailing rate (see more information here).

Which HubSpot services are liable for DST?

All HubSpot’s services are considered liable to DST except for professional and onboarding services. 

How does HubSpot determine which customers Malaysian DST applies to?

If your primary shipping address is either Malaysia, then you will be charged DST. Learn how to check what your primary company address is set to in HubSpot.

Are there any exemptions under which VAT may not be charged?

If your company is exempt from being charged DST then you will need to send HubSpot a valid exemption certificate and ensure that your company meets all exemption criteria.

I am registered for Service Tax in Malaysia, will I still be charged DST?

Yes, HubSpot is required to collect DST on all sales made to Malaysian customers. 

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