CMS-General

Root domain isn't loading over HTTPS

Last updated: July 9, 2018

Applies to:

Marketing Hub: Basic, Pro, Enterprise

If your website is set up using SSL (HTTPS), you may notice that the apex (root or non-www) domain does not load when you enter it (e.g. https://mydomain.com) into your browser's URL bar. This is because the root domain is not certified or connected to HubSpot; it is connected via your redirection service provider to redirect to HubSpot, so the domains are likely hosted as such:

http://mydomain.com (pointing to a redirect IP) > 301 redirects to > http://www.mydomain.com (hosted on HubSpot)

If you wish to have HTTPS support for your apex domain, you will need to set that up with a service provider that offers HTTPS redirection services. 

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