Email Tracking

Why did my HubSpot Sales scheduled email not send in Gmail?

Last updated: April 18, 2018

Available For:

Marketing: N/A
Sales: Free, Starter, Professional
Service: N/A

There are a few things that can interfere with a scheduled email being sent. Follow the steps below to ensure your HubSpot account and Gmail inbox are set up correctly to allow for scheduled emails to be sent.

 

1. Ensure that you have a drafts folder in Gmail

After you schedule an email, it will appear in your drafts folder until it is time for it to be sent. If you delete your drafts or move this email to a different folder, HubSpot Sales will be unable to locate it and therefore will not send it.

scheduled_email.jpg


2. Ensure that your Gmail account has IMAP enabled

The IMAP setting in Gmail must be enabled for all folders in order for HubSpot Sales to send emails on your behalf. To ensure this is enabled, navigate to your Gmail settings by clicking the gear icon in your inbox and selecting Settings. Click the Forwarding and POP/IMAP tab and ensure Enable IMAP is selected within the IMAP Access section, then click Save at the bottom of the page. 


3. Reconnect Your Inbox

HubSpot Sales is required to have a connection with your inbox in order to send an email at a later time. To ensure your connection is still active, reconnect your inbox. If you are not logged into your Gmail account, you will be prompted to log in. Click Allow to connect your inbox.


4. Restart HubSpot Sales in Gmail

After you connect your inbox, restart HubSpot Sales in Gmail by clicking here. This page should automatically close and reload Gmail. If this is the case, you're ready to start scheduling email. Your Send Later button should now be orange. If the restart page does not automatically close, you can try restarting HubSpot Sales in Gmail by manually refreshing your Gmail page.

Please note: if you're still having issues sending scheduled emails after following the steps above, try disabling any Gmail Labs you have active and repeat steps 3 and 4.

 

Was this article helpful?