Email Tracking

Why did my HubSpot Sales scheduled email not send in Gmail?

Last updated: October 28, 2016

Available For:

Product: HubSpot Sales
Subscription: Free

There are a few things that can interfere with a scheduled email being sent. We recommend following the steps below to ensure your HubSpot Sales account and Gmail inbox are setup correctly to allow for scheduled emails to be sent.

 

1. Ensure that you have a drafts folder in Gmail

After you schedule an email it resides in your drafts folder until it is time for it to be sent. If you delete your drafts or move this email to a different folder when it comes time to send the email HubSpot Sales will be unable to locate it and therefore unable to send it.

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2. Ensure that your Gmail account has IMAP enabled

The IMAP setting in Gmail is required to be enabled for all folder in order for HubSpot Sales to be able to send emails on your behalf. To ensure this is enabled, navigate to your Gmail settings by selecting the gear icon > Settings. Ensure IMAP is completely enabled and select Save at the bottom of the page. 

3. Reconnect Your Inbox

HubSpot Sales is required to have a connection with your inbox in order to send an email at a later date. To ensure your connection is still active, click here to reconnect your inbox.

If you are not logged into your Gmail account, you will be prompted to login. You'll then see the following screen:

Please click Allow to connect your inbox.

4. Restart HubSpot Sales in Gmail

After you connect your inbox, restart HubSpot Sales in Gmail by clicking here. This page should automatically close and reload Gmail. If this is the case, you're ready to start scheduling email! Your Send Later button should now be orange.

If the restart page does not automatically close and you see the following message, you can try restarting HubSpot Sales in Gmail by manually refreshing your Gmail page.

Please note: If you're still having issues sending scheduled emails after following the steps above, try disabling any Gmail Labs you have active and repeat steps 3 and 4.