HubSpot Agency Directory | Frequently Asked Questions

Last updated: October 30, 2018

Marketing Hub Free, Starter, Professional, Enterprise

Below you'll find the answers to frequently asked questions about setting up a directory profile and how to use your profile once it's set up.

Setting up your agency profile

Using the directory

How do I publish my profile?

You can create your profile for the agency directory following these instructions

Is the directory listing free?

Yes. All inbound-certified agencies can be listed in the agency directory for free. 

Why do I have to be inbound-certified?

The certification is required to make sure your agency is equipped to deliver quality Inbound services to your clients. The Inbound Certification teaches this methodology.

I published or changed my profile; why don't I see it live?

There is a nightly sync that needs to occur before new profiles appear or before changes are reflected in your existing profile. Wait 24 hours before looking for your new or updated profile.

Why can't I find my profile when I searched for my branded agency name?

Search is tied to the About Us section only. If you add your branded agency name to the About Us section your profile will show up when you search for your name.

Can I use two different URLs in my profile - one for the Contact Us CTA and one for the website URL?

Not right now. The same URL is used for both links. You can also use a custom link here, which takes visitors to a custom page on your site.

My agency has two locations or multiple offices across the country/globe. Can I list my agency in multiple locations?

At this time, you can only enter one country and one location, so it is recommended to set your headquarters as your main location. 

How do reviews work?

Learn more about how to leave a review and review guidelines

How do I add an agency directory review badge to my website?

A review badge is a pre-designed, hyperlinked image that can be added to your website to help drive traffic to your agency directory profile. Learn more about adding a review badge to your website

Where are my case studies?

While you can use case studies in your HubSpot account, for now case studies won't be live on your profile page. 

Why can’t I select multiple filters at the same time?

Currently, agency profiles are hosted on HubDB pages. Because of limitations on the number of profiles per table, you can't select multiple filters at the same time. 

Why are you using URL parameters rather than static URLs?

There are some complexities with the HubDB table that makes using static URLs difficult. For now, URL parameters will be used in place of static URLs.

How does rank work?

HubSpot partners earn tiers based on the level of success they've achieved for their clients using inbound marketing or sales, plus HubSpot's software — ranked from diamond level (highest honor) to silver level. Partners that have not earned a tier (and agencies that are not HubSpot partners) are listed after tiered partners.

Is the directory localized for non-English speakers?

Yes. The directory is currently available in French, German, and Spanish

Still having trouble creating your profile?

If you are still having trouble creating your profile, submit a help ticket below. 

Submit a help ticket