Settings

Why isn't the Sales task bar showing up in Gmail?

Last updated: October 10, 2016

Available For:

Product: HubSpot Sales
Subscription: Free, Professional

The HubSpot Sales task bar in Gmail allows you to insert templates, sequences, and documents into your Gmail email message. This is also where you'll see the Log in CRM functionality. 

If you've previously signed up for HubSpot Sales for this functionality and you're not seeing this task bar when you compose a message in Gmail, it could be for one of the following reasons:

1. It could mean your email is not connected to a HubSpot account. To connect to a HubSpot account, navigate to HubSpot Sales > Settings > Gmail and Outlook. Make sure your account is listed on this screen and that the blue button for your email address is turned ON. If your email address isn't here, click the blue button to + Add another Gmail/Outlook account.

2. You've previously selected Hide CRM Bar within the task bar settings. You can click the HubSpot logo next to the email window options to display the bar once more. (Take a look at the animated picture below to see how this works.)