Analyze your rule-based chatbot's performance

Compare each bot's performance side-by-side, and determine which bots have the highest conversation completion rate. You can also see a breakdown of how your visitors interact with each bot action.

1. In your HubSpot account, navigate to Service > Chatflows.
2. Hover over the bot you want to analyze and click Details.
3. Click the Date range dropdown menu to filter your data by a specific time range. If you select a date range consisting of a week, the default starting day is Sunday.
4. At the top of the report, view a total count of bot conversations that were started, completed, or abandoned.
   
   
   • Started: the number of conversations started with the bot.
   • Completions: the number of sessions where a user interacted with the bot all the way to an ending action. The session length is set in the bot's Session timeout setting.
   • Abandoned: the number of sessions where a user interacted with the bot, but didn't complete a final action.The session length is set in the bot's Session timeout setting.

5. Analyze your data in the Action Completion chart visualization.
   • At the top of the chart visualization, click a metric to customize the data displayed in the report.
     
     
   • To save the report, click the 3 vertical dots in the right corner and select Save report.
6. Below the chart visualization, use the table to see a detailed breakdown for each bot action. View a count of how many times each action was started, how many were successfully completed, and how many failed to trigger.