Compare each bot's performance side-by-side, and determine which bots have the highest conversation completion rate. You can also see a breakdown of how your visitors interact with each bot action.
In your HubSpot account, navigate to Conversations > Chatflows.
Hover over the bot you want to analyze and click Details.
Click the Date range dropdown menu to filter your data by a specific time range. If you select a date range consisting of a week, the default starting day is Sunday.
At the top of the report, view a total count of bot conversations that were started, completed, or abandoned.
Started: the number of conversations started with the bot.
Completions: the number of sessions where a user interacted with the bot all the way to an ending action. The session length is set in the bot's Session timeoutsetting.
Abandoned: the number of sessions where a user interacted with the bot, but didn't complete a final action.The session length is set in the bot's Session timeoutsetting.
Analyze your data in the Action Completion chart visualization.
At the top of the chart visualization, click a metric to customize the data displayed in the report.
To add this report to your dashboard, click + Save to dashboard.
Click the Actions selected dropdown menu to view data for a specific bot action on the chart visualization. Select the checkbox next to an action you want to display.
Below the chart visualization, use the table to see a detailed breakdown for each bot action. View a count of how many times each action was started, how many were successfully completed, and how many failed to trigger.
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