HubSpot’s support team can help with questions or technical issues you may have while using HubSpot. However, certain topics may have a limited scope of support, as noted in the table below. Learn more about getting help with HubSpot.
| Full support |
| Topic |
Support will be able to: |
| HubSpot software information |
- Provide clarification on any questions related to HubSpot’s software.
- Consult on how to best use HubSpot to achieve your goals.
- Provide information on any packages or services that HubSpot can provide.
|
| HubSpot software troubleshooting |
- Diagnose and troubleshoot any HubSpot software-related issues.
|
| Limited Support |
| Topic |
Support will be able to: |
Support won't be able to: |
Recommended resources: |
| Custom code setup, such as custom templates and modules |
- Recommend the appropriate developer resources.
- Guide users to the correct tools for using custom code.
- Introduce partner resources.
|
- Write, edit, or implement custom code. Support is limited to protect your live environment.
|
|
| Custom code troubleshooting, including programmable automation |
- Diagnose whether a problem with the custom code is due to issues with the code or HubSpot.
- Identify the area in the custom code that may be causing the problem.
|
- Write, edit, or implement custom code. Support is limited to protect your live environment.
- If the problem is due to issues with the custom code and not HubSpot, support cannot recommend changes in the code. It is recommended to work with the original developer to fix the code.
|
|
| APIs |
- Recommend which of HubSpot's public APIs to use for your business goals.
- Diagnose whether an issue from an API call is due to HubSpot's APIs or a third-party problem.
|
- Troubleshoot external API errors.
- Troubleshoot payload errors.
|
|
| Native integrations |
- Recommend native integrations to achieve your business goals.
- Troubleshoot issues with native integrations built by HubSpot.
|
- Troubleshooting may be limited due to lack of visibility. HubSpot support may require assistance with gathering information from the application. Troubleshooting is generally expected to take longer for integration issues.
|
|
| Third-party integrations |
- Recommend third-party integrations to achieve your business goals.
- Diagnose whether an integration issue may be due to your HubSpot setup, the third-party integration, or the external application that HubSpot is integrated with.
- Recommend external resources to troubleshoot further.
|
- Troubleshooting is generally limited as HubSpot support will not have any visibility into third-party integrations.
|
- When troubleshooting third-party integrations, it is recommended to reach out directly to the team that built the integration. Any support resources and provider contact information will appear on the app listing page.
- It is also recommended to check for more information on the Apps community.
|
Additional resources
Troubleshooting and resolving issues with limited support may require you to work with your organization's web designers and developers. There are also a variety of other resources to help assist with topics outside of the scope of the support team:
- HubSpot Solutions Partners: work with HubSpot’s solution partners for a variety of services, from account-based marketing to custom API integrations. You can work with solution partners in a consultative model to execute your strategies, on one-time projects, or on an ongoing basis for multiple projects. To find the right Solution Partner for your needs, browse the Solution Partner Directory.
- Profoundly Certified Pros: when working on smaller, quick-turnaround projects, it is recommended to work with Profoundly Certified Pros. Profoundly Certified Pros are vetted experts in the HubSpot ecosystem, who can assist with anything from small tasks to complex integrations and projects. You can post requests for help on Profoundly to receive personalized solutions and quotes for these services.
- HubSpot’s professional services: reach out to HubSpot’s professional services such as HubSpot's Onboarding or Migration services.
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