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Understand HubSpot's scope of support
Last updated: September 3, 2025
Available with any of the following subscriptions, except where noted:
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Marketing Hub Starter, Professional, Enterprise
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Sales Hub Starter, Professional, Enterprise
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Service Hub Starter, Professional, Enterprise
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Data Hub Starter, Professional, Enterprise
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Content Hub Starter, Professional, Enterprise
HubSpot’s support team can help with questions or technical issues you may have while using HubSpot. However, certain topics may have a limited scope of support, as noted in the table below. Learn more about getting help with HubSpot.
Full support | |||
Topic | Support will be able to: | ||
HubSpot software information |
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HubSpot software troubleshooting |
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Limited Support | |||
Topic | Support will be able to: | Support won't be able to: | Recommended resources: |
Custom code setup, such as custom templates and modules |
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Custom code troubleshooting, including programmable automation |
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APIs |
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Native integrations |
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Third-party integrations |
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Additional resources
Troubleshooting and resolving issues with limited support may require you to work with your organization's web designers and developers. There are also a variety of other resources to help assist with topics outside of the scope of the support team:
- HubSpot Solutions Partners: work with HubSpot’s solution partners for a variety of services, from account-based marketing to custom API integrations. You can work with solution partners in a consultative model to execute your strategies, on one-time projects, or on an ongoing basis for multiple projects. To find the right Solution Partner for your needs, browse the Solution Partner Directory.
- HubSpot’s professional services: reach out to HubSpot’s professional services such as HubSpot's Onboarding or Migration services.
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