Last updated: March 11, 2021
If your published pop-up form is not appearing on your site, ensure that the correct pop-up form location URLs are set up. If the location URLs are set up correctly, your pop-up form may not display for the following reasons:
- Your HubSpot tracking code is not installed on your site
- You have previously dismissed or submitted the pop-up form
- The pop-up form is set to display in the same place as a chat widget or feedback survey
Your HubSpot tracking code is not installed on your site
Pop-up forms are set up on your site with the HubSpot tracking code. If the tracking code is not present, the pop-up form will not appear. Learn how to check if the HubSpot tracking code is installed on your site.
Please note: pop-up forms are not supported in Wix due to the way the HubSpot tracking code is installed.
You have previously dismissed or submitted your pop-up form
When you create a pop-up form, you can determine how much time should pass between when a visitor dismisses your pop-up form and when it should appear again.
If you select to show a dismissed pop-up form again after two weeks, and a contact views the pop-up form and dismisses it by pressing the "x" or close button, it will not appear again for them until the two weeks pass. If you're not sure if this is happening on your computer, you can verify this by opening an incognito or private window to see if the pop-up form appears.
Once a pop-up form has been completed and submitted by a contact, it will also not display for them again. If you are not sure if this is happening to you, you can verify this by opening an incognito or private window in your browser to see if the pop-up form appears.
The pop-up form is set to display in the same place as a chat widget or feedback survey
If you've set up a customer feedback survey to appear on your page in the same place as your pop-up form, the pop-up form will not appear. Similarly, if you have a chat widget set to appear on your page and your pop-up form is set to appear in the bottom right corner, the pop-up form will not appear.
There are two or more pop-up forms set to display on the same page
If there are two pop-up forms with different flow triggers set to load on the same page with the same location specificity, the pop-up forms may conflict each other and may not display until one pop-up form has been dismissed.
