Rate and review an app in the HubSpot App Marketplace

Leave a rating and review of the apps you use in the HubSpot App Marketplace. Ratings and reviews can help you and other users determine if an app is a good fit or not.

Please note: you must have the app installed in your account to leave a review

Rate and review an app

• In your HubSpot account, click the Marketplace icon marketplace in the top navigation bar, then select App Marketplace.
• Search for and select the app you want to review.

• At the top, click Reviews tab. 
• Under the Review this app section, click Write a review. 
• On the Rate screen, enter your Overall rating. 
• To provide additional ratings on details such as value, ease of use, and more, click I want to add more detailed ratings. 
• On the Share screen, enter your Review title, Overall review, Pros, and Cons.
• To provide feedback directly to the app's team, in the Provide private feedback field, enter your feedback.
• At the bottom, select the I agree that my review follows HubSpot's review guidelines checkbox.

• In the bottom right, click Submit review.

Update a review 

After publishing, there may be instances where you may want to update your review. For example, if there is a spelling error in the review or if there is new information that has changed your opinion on the app. To update an existing review: 

• In your HubSpot account, click the Marketplace icon marketplace in the top navigation bar, then select App Marketplace.
• Search for and select the app you want to update the review for.

• At the top, click Reviews tab. 

• Under the Review this app section, click Edit your review. By default, the Review title and Overall review will be populated with details from the original review. 

• In the editor, click the Edit reason dropdown menu and select a reason for the updated review. Then, continue updating your review. 
• At the bottom, select the I agree that my review follows HubSpot's review guidelines checkbox.
• In the bottom right, click Submit review. 

Please note: it may take up to 48 hours for the updated review to be published. 

Frequently Asked Questions

Find answers and information quickly about leaving app reviews in HubSpot. 

Who can review apps in the App Marketplace?

To submit a review, you must meet the following requirements:

• Be logged into HubSpot.
• Have the app installed in your account (or have uninstalled it less than 14 days ago).
• Have not reviewed the app in another account.
• Be one of the first 3 users in the account to submit a review.

Why can’t I leave a review?

If you’re blocked from leaving a review, it is likely one of the following:

• You might not have the app you’re trying to review installed or it was uninstalled more than 14 days ago.
• Three users in your account might have already reviewed the app.
• You may have previously reviewed the app in another account. 

Why are only three users from the same account allowed to review each app?

We want reviews to be as helpful and relevant as possible. It’s important to get reviews from different perspectives and roles at a company, but there are also diminishing returns if there are too many reviews from the same company. 

Why did my review get archived?

We remove reviews that violate our review guidelines. If your review was archived, you should have received an email explaining this. You can leave a new review following these guidelines. 

What happens when I report a review?

When a review or a reply is reported, our internal team is alerted and then we decide to either leave the review or take the review down. Reports are addressed in the order received.